Frequently Asked Questions

What measurements do you need? 

For more information please refer to my size & measuring guides here.

How long will my order take to make? 

My dispatch time is currently 3 - 4 weeks, please do let me know if you need your order for specific date and I will do my best to help.

 

Postage methods and cost?

 

For UK customers I only use Royal Mail 1st class or special next delivery.

 

For international customers we use Royal Mail tracked and signed.

 

Postage costs are automatically generated at checkout but please feel free to message me for a quote.

How long will delivery take?

Delivery times can vary so we appreciate your patience. Within the UK parcels usually arrive within 1-2 days. 

 

For international deliveries please expect your parcel to arrive within 5 - 10 working days. 

 

Can I return my order?

Please let us know as soon as possible if there is a problem and I will find a solution. Please note due to the nature of made to order items it is likely I can only offer exchanges and alterations.

Customs and import taxes?

Please be aware of any customs and import taxes that may apply so its always worth checking this before you order. Due to this being out of my hands we are not responsible for fees or delays due to customs.

Do you accept custom orders?

I welcome special requests. Simply contact us if you have a specific fabric or style in mind and I will do our best to help.