Frequently Asked Questions

What measurements do you need? 

If you are unsure about sizing please contact me for more information and refer to my size & measuring guides here.

How long will my order take to make? 

My dispatch time is currently 2 - 4 weeks, please do let me know if you need your order for specific date so I can make a note in my order book and I will do my best to prioritise your order.

 

Postage methods and cost?

 

For UK customers I only use Royal Mails 1st class signed for service or special next delivery.

 

For international customers I use Royal Mail tracked service.

 

Postage costs are automatically generated at checkout but please feel free to message me for a quote.

How long will delivery take?

Delivery times can vary so I appreciate your patience, within the UK parcels usually arrive within 1-2 working days. 

 

For international deliveries please expect your parcel to arrive within 5 - 10 working days. 

 

Can I return my order?

Customer satisfaction is crucial for my small business so please let me know as soon as possible if there is a problem and I will find a solution for you. Please note due to the personalised nature of made to order items it is likely I can only offer exchanges and alterations.

Customs and import taxes?

Please be aware of any customs and import taxes that may apply before you place your order, I am not responsible for fees or delays due to customs.

Do you accept custom orders?

I welcome special requests. Send me a message if you have a specific fabric or style in mind and I will do my best to help.

More questions?

Isle of Mull

(I do not currently offer consultations in person)

My rural location means I rarely have signal! Although I do respond to emails daily.

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